Food & Drink Policy

Policy Summary

Outside food and drinks are not permitted within Barossa Bowland, except where specifically allowed under this policy.
Personal water bottles are welcome.
Baby food for infants is permitted where required.
Our onsite kitchen offers a range of meals and snacks, including options for common dietary requirements.
General food preferences, including children being fussy or selective eaters, do not ordinarily qualify for an exception.
Customers with specific medical, disability-related or specialised feeding requirements should contact us at least 48 hours before visiting, wherever possible.
If advance notice is not possible, please speak with reception on arrival, before consuming outside food.
Exceptions are considered individually by management. Previously agreed arrangements must be communicated when booking or on arrival.

Important Notice for Visitors

Barossa Bowland is a privately operated activity venue with its own kitchen and Dino snack bar. Our outside food policy supports our food service operations and helps ensure consistency for all visitors.

Please do not bring outside food or drinks into the venue without first discussing any special requirements with our team.

We understand that some visitors have specific medical, disability-related or specialised feeding needs. Where these cannot reasonably be met through our available food options, management will consider appropriate individual arrangements.

Our staff are responsible for applying our venue policies and cannot be expected to know about individual requirements unless these have been communicated.

Please help us avoid misunderstandings by contacting us before your visit wherever possible, or speaking with reception on arrival.

Full Policy

General policy: Barossa Bowland operates a full kitchen and café onsite. To support our kitchen operations, outside food and drinks are not permitted within the venue except as outlined in this policy.
Who the policy applies to: This policy applies to all visitors, including children, subject to any individual arrangements made for medical, disability-related or specialised feeding needs.
Food not permitted: Outside takeaway meals, packed lunches, picnic food, supermarket purchases, birthday cakes, party food and lolly bags are not permitted unless a specific exception has been agreed.
Water bottles: Personal water bottles are welcome.
Baby food: Parents and carers may bring baby food for infants where required. Our kitchen also offers food options suitable for toddlers.
Our menu: We offer a range of meals and snacks and can accommodate many common dietary requirements, including gluten-free options. Customers who are happy with our available food options do not need to contact us beforehand.
Children's food preferences: We understand that children can be selective or fussy eaters and may prefer familiar snacks or particular brands. However, general food preferences do not ordinarily qualify for an exception to our outside food policy. While we offer a variety of child-friendly foods, we cannot guarantee that every child will enjoy or eat the options available.
Special dietary and feeding requirements: We recognise that some visitors have specific medical, disability-related or specialised feeding requirements that may not be met by our standard menu. These may include particular sensory or developmental feeding needs associated with a disability.
Advance communication: Customers with these requirements are asked to contact us at least 48 hours before visiting, wherever possible. This allows us to discuss their needs, check the products already available from our kitchen and, where practical, arrange additional ingredients or suitable alternatives.
Individual exceptions: Where our available food options cannot reasonably meet a visitor's specific medical, disability-related or specialised feeding requirements, management may approve an appropriate exception for necessary outside food or snacks. Such arrangements are considered individually and do not automatically extend to accompanying visitors or general outside meals.
Specialised feeding: Visitors requiring specialised feeding arrangements, including puréed diets, PEG feeding or other disability-related feeding support, may bring necessary food and feeding supplies. We ask that management be advised in advance wherever practical so our staff are aware of the arrangement.
Requests on arrival: Where advance notice has not been possible, customers should speak with reception on arrival, before consuming outside food. Management will consider the individual circumstances and any reasonable adjustments required. We cannot guarantee that additional ingredients or specially prepared meals will be available without advance notice.
Previously agreed arrangements: Customers who have an ongoing exception are asked to mention this when making a telephone booking or advise reception on arrival. As different employees work across various shifts and see many visitors each day, staff may not recognise returning customers or be aware of previous arrangements. Customers do not need to seek fresh approval for an existing arrangement.
Keeping exceptions specific: Where outside food has been permitted for an individual requirement, it should be limited to the food reasonably necessary for that purpose and consumed discreetly where practical. Permission does not extend to other family members or accompanying visitors unless separately agreed.
Other dining arrangements: Where our menu does not suit a visitor's personal preferences, they are welcome to eat elsewhere before or after enjoying our activities.
Organised groups: Group organisers are responsible for ensuring participants are aware of our food policy before visiting. Groups arriving with unauthorised outside food may be asked to remove it from the venue.
Supporting our staff: Our employees are responsible for applying our venue policies. If a visitor advises that outside food is required for a medical or disability-related reason, staff will refer the matter to management for consideration.
Fair and respectful treatment: We appreciate customers communicating their requirements and treating our team respectfully. Barossa Bowland will consider individual circumstances while maintaining a consistent and practical approach to its outside food policy.
Thank you for understanding and supporting our privately operated business and helping us maintain an enjoyable environment for all visitors.